Shipping & Return Policy

  • Shipping Time & Shipping Fee:
shipping time &shopping fee
  • Processing Time:

 

Frame Only: 1-3 days
Non-Prescription: 1-3 days
Single Vision Standard Lenses ( SPH：-0.5~-6.00 & CYL：-0.5~-2.00 )：1-3 days
Single Vision Standard Lenses ( All of other degrees )：3-7 days
Single Vision Blue Blockers ( SPH：-0.5~-6.00 & CYL：-0.5~-2.00 )：1-3 days
Single Vision Blue Blockers ( All of other degrees )：3-7 days

The specific delivery time depends on the purchasing time

Notice:

  • Shipping to all states in the continental U.S. (excluding Hawaii, Alaska, and U.S. protectorates) for the same shipping fee is required.
  • Delivery delay due to selling season & bad weather conditions, etc.
  • Standard shipping fee and business express fee are only available for shipments within 20 pairs.
  • Shipping Free:
    • FREE STANDARD SHIPPING ON US$49.9+ (US/CA/MX/AU/JP/DE/UK/AT/BE/IE)
    • FREE ADVANCED SHIPPING ON US$69.9+ (US/CA/MX/AU/JP/DE/UK/AT/BE/IE)
    • FREE BUSINESS EXPRESS ON US$89.9+ (US/CA/MX/AU/JP/DE/UK/AT/BE/IE)
  • Tracking Information:
    • You will receive an order confirmation email that will include your order number.
  • Besides, our system will send you an email when your orders ship out but the email might be identified as spam. Please note. 
  • Return & Refund Policy

Alamode is focused on providing high quality, affordable and stylish eyewear. Alamode’s eyewear undergoes 5 rigorous quality checks before being handed over to you to ensure you get a satisfactory product. However, things unexpected might happen which will cause your glasses to be defective. Please contact us anytime and we will make sure to deal with it properly and give you a pleasant purchasing experience.

  • 6-Month Warranty

 

Customers will enjoy a 6-month warranty (6 months after receiving the products ), covering any possible defect in materials and workmanship. This warranty does not cover damage caused by accidents, negligence, or improper care. For dislike, size issues, uncomfortable prescription, please contact Alamode within 30 days after receiving the products. Otherwise, issues will not be accepted for more than 30 days.

Note: Please do not attempt to repair the glasses yourself (glue, etc.). We do not accept replacements for products that have been tampered with during the warranty period. Products covered by warranty can only be replaced or repaired, no refunds.

prodcts covered by warranty

Note: All prescription eyewear is independently evaluated for accuracy at the time of return. Products must be returned in the exact condition in which they were received.

  • About Return

If you need to return an item, please email us within 30 days of receiving the item to get the address and notes for returning. Please noted that any return without informing us will not be accepted. By the way, we are not responsible for any postage of returning.

  • Wrong Items

If you receive the wrong items which are not what you ordered, please contact us with a photo of the package and label which shows the order information, along with your order number and frame SKU. Or if you don’t receive any item in your order, please also contact us with a photo of all glasses received and the package box, along with your order number and frame SKU. We will resend you the correct items immediately.
Note: There is no need to return any of the wrong items.

  • Damaged on Arrival

 

The damage might happen in transport by the carrier most of the time, but we will take full responsibility for this situation. If you encounter the DOA issue, please contact us at your earliest convenience with your order number and photos of your damaged package/items. We will arrange a replacement immediately or issue you a refund.
Note: Do not attempt to repair the glasses yourself, as any alterations (glue, etc.) will invalidate the warranty.

  • Order Modification or Cancellation

If you would like to modify or cancel your order, please contact us by email within 24 hours. The lenses are custom made according to the prescription provided, so prescription eyeglasses do not offer free cancellation/modification services. Shipping and difference in price, if any, is also not included.

cancellation or modification service
  • Size Issue

 

Selecting the right frame size is quite necessary for online glasses purchase. We suggest you measure your old fit glasses to get your size before purchase. If you cannot accept your glasses for the size issue, please contact us within 30 days of receiving and we’d love to offer you a special discount code to try another style. (Here is our Size Guide.)
Note: Please refer to the measurements of glasses on the details page of each frame on our website. The measurements on the inside of the frame may differ from factories due to different standards.

  • Visual Color Difference Issue

 

Frame color might slightly differ from what you see on the website, due to light, varying screen resolutions, and photo backgrounds. If you feel that the glasses do not meet your expectations, please contact us and we can offer you a special discount code to purchase a new one.

  • Uncomfortable Prescription Glasses

 

If you encounter an unclear vision or uncomfortable vision wearing your new prescription glasses, please email us with your original prescription copy for checking. We will help you check the consistency between your paper copy and the given prescription on our site.
If the prescription you filled out is correct, we will give you further advice according to the particular case. If unfortunately, the wrong prescription is filled out, we’d love to offer you a special discount to try a new pair with your correct prescription.

  • Delayed Shipment

 

All orders will ship out on time. However, events like the Spring Festival and the rework on lenses will inevitably cause the delay. And the shipping may also be affected by Force Majeure, bad weather, customs clearance, strikes, and other unforeseeable reasons. As a responsible company, we’d like to help to update the latest tracking information. If the shipping is delayed for more than one week, please contact our customer service team to get a specific solution to this issue.

  • Wrong Address Filled

 

The package cannot be delivered probably if the wrong shipping address is filled out. In this case, please contact the post office to change the shipping address. If the glasses cannot be delivered finally, please contact our customer service team and we’d like to remake and resend the products by charging the processing and shipping fee.

  • Return Process

 

  1. It is easy to return an item! First, go to the “My Orders” section of your account profile and select the return option. Once your request is made, our customer service team will contact you within 24 to 48 hours. If you prefer, you can email us at [email protected] to initiate a return.
  2. Once you have been notified by customer service email that you can return or exchange your item, you will need to be prepared to return it by mail, and be sure to provide us with the tracking number.
  3. You will receive a refund within 48 hours of providing your tracking number. Or, if you choose the exchange option, we will ship your new glasses!